Terms of Service

1. About MeeM

MeeM Edtech Private Limited is a global online education platform committed to delivering quality education through technology. Our primary focus is authentic Islamic education combined with modern skill development.

Our services include:

• Online Quran Classes (Recitation, Tajweed, & Hifz)
• Online Madrasa & Islamic Studies
• Arabic Language Programs
• Islamic Preschool (Kiddies World)
• School Tuition & K12 Academic Support
• Coding & AI Courses for Young Learners
• Abacus Training & Skill Development
• Teacher Training Programs
• Live Online Interactive Classes & Recorded Courses
• Educational Events and Workshops

Our services are available to learners across India and internationally.

2. Eligibility

You must be legally capable of entering into a binding agreement.

Students under 18 years of age may use our services only with the consent and supervision of a parent or legal guardian.

Parents and legal guardians are responsible for the activities of children using MeeM services.

3. User Accounts

To access certain services, users must create an account.

You agree to:

• Provide accurate, current, and complete information.
• Keep your password confidential and secure.
• Maintain and promptly update account information.
• Notify us immediately of any unauthorized access or security breach.

You are responsible for all activities that occur under your account.

MeeM reserves the right to suspend or terminate accounts containing false or misleading information.

4. Enrollment

Enrollment in any course is subject to seat availability and successful payment verification.

MeeM reserves the right to:

• Accept or reject applications at its discretion.
• Assign and change tutors when necessary to maintain academic quality.
• Modify class timings with reasonable notice.
• Merge or split batches to optimize group learning.
• Update course curriculum and introduce progressive learning methods.

5. Payments

Course fees must be paid through approved payment methods before commencement of classes.

Prices displayed on the website are subject to change without prior notice.

Taxes, payment gateway fees, and currency conversion fees, if applicable, are charged separately.

Failure to make timely payments may result in suspension or cancellation of access to classes and materials.

6. Refunds & Cancellations

Unless specifically stated for a particular course:

• Fees paid are generally non-refundable once classes have commenced.
• Refund requests may be considered only in exceptional situations submitted in writing.
• Payment gateway charges and statutory taxes are strictly non-refundable.
• Approved refunds will be processed via the original payment method where applicable.

MeeM reserves the final decision regarding all refund requests.

7. Class Attendance & Punctuality

Students are expected to attend scheduled classes on time.

If a student cannot attend, reasonable prior notice (minimum 24 hours) should be provided to the support team or tutor.

Repeated absence without prior notice may result in the forfeiture of scheduled sessions.

If MeeM or a tutor cancels a session due to unforeseen circumstances, a replacement session will be arranged whenever reasonably possible.

8. Student Code of Conduct

Students agree to:

• Behave respectfully toward tutors and fellow learners.
• Follow tutor instructions and participate positively.
• Use appropriate, respectful language at all times.
• Complete assignments honestly and independently.
• Respect Islamic values and moral ethics during learning sessions.
• Maintain proper discipline during live virtual classrooms.

Students must not:

• Harass, bully, or disrupt teachers or classmates.
• Share offensive, inappropriate, or non-educational content.
• Use abusive language or gestures.
• Cheat during assessments or examinations.
• Record classes, audio, or video without explicit prior written permission.

9. Parent Responsibilities

Parents and guardians are encouraged to:

• Supervise younger children during online sessions.
• Ensure students attend classes consistently and on schedule.
• Provide a quiet, distraction-free, and suitable learning environment.
• Maintain respectful communication with tutors and support staff.

10. Tutor Assignment

Tutors are assigned based on availability, academic qualifications, and language requirements.

MeeM reserves the right to change tutors when necessary to ensure the highest quality of education.

Students and parents shall not directly recruit, solicit, employ, or privately engage MeeM tutors outside the platform without written permission from MeeM Edtech Private Limited.

11. Intellectual Property

All course materials, live session content, videos, presentations, worksheets, curriculum documents, logos, graphics, software, website content, trademarks, and educational resources belong to MeeM Edtech Private Limited or its licensors.

Users may not copy, download for commercial use, sell, redistribute, modify, publish, or upload course content elsewhere without written permission from MeeM.

12. Recording Policy

Students and parents may not record classes, meetings, or tutoring sessions without prior written authorization.

MeeM may record sessions for quality assurance, tutor training, student safety, academic evaluation, and platform enhancement.

13. Privacy

MeeM values your privacy and data security. We collect personal information solely for student registration, course delivery, payment processing, customer support, and academic tracking in accordance with our Privacy Policy.

14. Communications

By registering with MeeM, you agree to receive essential communications via email, phone calls, WhatsApp, SMS, and platform notifications regarding admissions, class schedules, reminders, and academic updates.

15. Child Safety

MeeM is committed to providing a safe, wholesome online learning environment. Any inappropriate conduct or safety concern should be reported immediately to info@meemedtech.com.

16. Technology Requirements

Students are responsible for maintaining a stable internet connection, a compatible device (laptop, tablet, or desktop), a functional microphone, and a working camera where required.

17. Certificates

Official Course Completion Certificates are awarded for eligible programs subject to meeting attendance, assessment, and academic criteria.

18. Limitation of Liability

To the fullest extent permitted by law, MeeM shall not be liable for indirect, incidental, or consequential damages resulting from platform use or third-party service interruptions. Our maximum aggregate liability shall not exceed the amount paid by the user for the affected course.

19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in Kozhikode, Kerala, India.

20. Changes to These Terms

MeeM reserves the right to revise these Terms of Service periodically. Continued use of our platform constitutes acceptance of the updated Terms.